Refund policy
At Home Delight, we aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.
Return Rules Summary
- Returns accepted: Within 14 days of receiving your item.
- Return shipping: Customer is responsible for shipping costs.
- Contact email: info@homedelight.com.au
Return Eligibility
- Items must be in original condition, unworn or unused, with tags, and in the original packaging.
- A receipt or proof of purchase is required.
How to Initiate a Return
- Contact us at info@homedelight.com.au to request a return.
- Once approved, we will provide instructions for returning your item.
- Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately at info@homedelight.com.au, so we can resolve the issue promptly.
Non-Returnable Items
We cannot accept returns for the following:
- Perishable goods (e.g., food, flowers)
- Customized or personalized items
- Personal care products (e.g., beauty products)
- Hazardous materials or flammable liquids
- Gift cards and sale items
If you are unsure whether your item qualifies for a return, please contact us.
Exchanges
For exchanges, return your original item and place a new order once your return is approved.
Refunds
- Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed to your original payment method within 10 business days.
- If your refund is delayed, please contact us after 15 business days at info@homedelight.com.au.
Contact Us
For questions or further assistance:
Email: info@homedelight.com.au